Sometimes I think that living in Italy is like playing a tennis match continuously.
Everything concerns with your life, social life, job life and so on, seems to be a well-defined template. Public services, private services are so bad-managed that the end-user is never the first target of the public/private company. Sometimes he is the last. Revenue is the first really important target....personal revenue is the most targeted :P.
Politicians as well are totally focused on businesses that are in some way useful for their personal profit, this is true all over the world I know, but it is sad as well.
So, if you need to have a new ID, then sometimes you need to ask "PLEASE, do it". If you need to travel with Alitalia, as it has the monopoly of the major part of the European paths, you need to wait and sometimes to accept cancellation with no rights to complain. If you need a telecom assistance for your fixed line, you need to wait until they can do it, and not ask for any reimbursement.
Then you start creating your own shield, your way of living in order to make life better and less stressing. So when you need a new ID, you'll ask "PLEASE, do it". If you want to fly and be on time, you need to ask for a low-cost airline, maybe is more reliable. If you need a telecom assistance, you'll use your own mobile phone, it is faster.
Quality goes DOWN!
I think all this is really sad, because people don't want to live better and do their best. They want to receive only, never give! That's impossible and I 'm really tired.
Ross
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